Refund Policy

Effective: March 26, 2026

Note: This English version is provided for informational purposes only. The Korean version is the legally binding document under the laws of the Republic of Korea.

1. Basic Principle

Upbroshi Studio operates a transparent refund policy in accordance with the Korean E-commerce Act and other applicable laws. The Service is provided on a prepaid-credit basis, and refunds after credit purchase are processed under the conditions below.

2. Credit Definition

Credits are digital goods used to access all features of Upbroshi Studio (AI face anonymization, promo image/video generation, etc.).

Paid credits: credits purchased directly by the member
Free credits: credits granted as signup bonus or promotion
Consumption: 40 to 200 credits are consumed depending on the service type

3. Refund Eligibility

Case	Refund	Basis
Within 7 days of purchase, unused	Full refund	Right of withdrawal under the Korean E-commerce Act
After 7 days, unused	No refund	Withdrawal period expired
One or more uses	No refund	Korean E-commerce Act Art. 17(2)5 (digital content withdrawal limitation)
Free-granted credits	No refund	Not a paid purchase

4. Exceptional Refunds

When a fault is attributable to the Company, refunds or equivalent compensation are provided under applicable laws.

Full refund grounds

Duplicate charges due to system error
Payment completed but credits not granted
Other cases of clear Company fault

Credit compensation grounds

Credits deducted but the result was not delivered due to a service issue
Continuous service unavailability for 24+ hours (compensation proportional to outage duration)

5. Credit Validity Period

Paid credits: 1 year (365 days) from the date of purchase
Free credits: the period separately specified (90 days from grant if not specified)

Credits past their validity period expire automatically and cannot be refunded or restored.

6. How to Request a Refund

Send refund requests to the following email.

upbroshi@gmail.com

Please include the following information:

The email address used to sign up
Date and amount of payment
Reason for the refund

7. Refund Processing Timeline

Stage	Time
Request received	Immediately upon submission
Review and approval	Within 3 business days from receipt
Refund payout	3–10 business days after approval (subject to PG policy)

8. Contact

Refund inquiries: upbroshi@gmail.com

9. Policy Changes

This policy may be amended due to changes in law or operational needs. Material changes are announced 30 days in advance and minor changes 7 days in advance via in-app notice or email.